This shipping policy provides information about how orders are prepared, processed, and delivered, including available delivery methods, estimated transit periods, shipping charges, address requirements, and circumstances that may affect fulfillment. Shipping conditions can vary depending on the destination, merchandise, selected service, and availability of the products included in an order.
Orders are prepared according to the shipping option selected during checkout. A carrier that provides a comparable service level may be used even when a customer has selected a particular shipping method. Carrier selection may depend on destination, package characteristics, operational requirements, and available transportation services. The shipping method selected at checkout represents the intended service level rather than a guarantee that a specific carrier will handle the package.
Estimated delivery periods generally begin after an order has completed fulfillment and has been transferred to the selected carrier. The time required to receive, prepare, pick, pack, and process an order is separate from the carrier transit period. Delivery estimates are provided for general planning purposes and are not guaranteed dates. Weather, carrier disruptions, customs procedures, transportation conditions, peak shopping periods, and other circumstances outside normal fulfillment operations may cause delays.
Shipping charges are calculated during checkout based on factors such as destination, package weight, dimensions, merchandise type, and the shipping service selected. Once an order has been dispatched, the applicable shipping charge is generally considered final. Shipping fees are not normally refunded because a shipment arrives earlier or later than the estimated transit period.
International delivery options may vary by destination. Depending on the country and available services, customers may be offered expedited or economy shipping. Expedited services generally provide a shorter estimated transit period, while economy services may require additional time. International delivery estimates can be affected by customs clearance, local transportation networks, postal processing, and destination-country procedures.
Orders can only be shipped to destinations where distribution and delivery are currently supported. Certain countries or territories may be unavailable because of distribution, licensing, regulatory, or logistical restrictions. Individual products may also have destination limitations. If an item cannot be shipped internationally or is restricted to domestic delivery, the applicable limitation should be indicated on the product or checkout page.
Standard processing for merchandise that is currently in stock generally requires one to two business days before shipment. International orders may require additional preparation time. Orders submitted after the daily processing cutoff, during weekends, or on recognized holidays generally begin processing on the next available business day. Selecting an expedited delivery method does not eliminate the order-processing period; the order must first be prepared and transferred to the carrier.
After an order has been shipped, tracking information may require some time before the first scan appears in the carrier system. It can take up to approximately one business day for tracking activity to become visible. Customers should allow reasonable time for the carrier to register the shipment before assuming that tracking information is unavailable.
Customers are responsible for entering a complete and accurate shipping address during checkout. Address information should include all necessary details required for successful delivery, and customers should verify the information carefully before submitting an order. Incorrect, incomplete, or outdated addresses can result in delivery delays, returned packages, or failed delivery attempts. Orders that cannot be delivered because of inaccurate information supplied by the customer are generally not eligible for a shipping refund.
If a customer needs to change a delivery address, the request should be submitted as soon as possible. Address changes may only be possible while an order remains in the early stages of processing. Once an order has been packed or transferred to a carrier, the address generally cannot be modified. Customers with pre-order purchases should provide updated address information well before the expected fulfillment date because changes requested shortly before shipment may not be possible.
Packaging is selected according to the nature, size, quantity, and handling requirements of the merchandise. Clothing and smaller products may be placed in protective mailers or boxes, while artwork and similarly shaped products may require protective tubes. An order containing different types of merchandise may be divided into multiple packages. When this occurs, individual shipments may have separate tracking information and may arrive on different dates.
Large, fragile, or specialty merchandise may require dedicated packaging and separate transportation arrangements. Collectible statues, oversized products, special editions, and other products with unusual dimensions may incur additional shipping charges or may need to be ordered separately. If a product has special shipping requirements, the applicable information should be displayed during the purchasing process.
Orders containing both immediately available products and pre-order merchandise may be held until all items are ready for shipment. Partial delivery is generally not provided for mixed orders. Customers who want available merchandise sooner may place separate orders so that in-stock products do not have to wait for an upcoming release.
Certain delivery services may have specific destination restrictions. For example, delivery to post office boxes may only be supported by particular carriers or service types. International tracking may also vary depending on the destination. Some shipments may provide detailed tracking throughout the journey, while others may provide limited tracking after the package leaves the originating country.
Some products may have special checkout requirements because of their dimensions, weight, packaging, or handling needs. Such merchandise may need to be purchased in a separate transaction and may not be eligible to ship together with other products. If a shipping option does not appear during checkout, customers should review the contents of the cart to determine whether a restricted item is preventing a compatible shipping method from being selected.
Promotional shipping offers may occasionally provide reduced-cost or free delivery. Unless otherwise stated, promotional shipping generally uses a standard service level rather than an expedited method. Customers using a free or discounted shipping option should therefore allow additional time for transportation when compared with faster paid services.
For questions concerning shipment status, tracking, delivery methods, address changes, or other shipping concerns, customers may contact support at [email protected] or call 1-800-847-6255. When contacting support, customers should provide the relevant order number and accurate delivery information so that the request can be reviewed efficiently.
Customers are encouraged to review shipping information carefully before completing checkout, particularly for international orders, pre-orders, specialty merchandise, and purchases involving multiple products. Understanding the applicable processing period, delivery estimate, shipping charge, and address requirements can help reduce avoidable delays and ensure that orders are prepared and delivered as smoothly as possible.