These general terms are intended to provide customers with clear information about ordering, payment, customer assistance, product concerns, promotions, and other aspects of the shopping experience. The policies are designed to establish consistent procedures while helping customers understand the conditions that may apply before, during, and after a purchase.

Orders may be paid for using a variety of commonly accepted payment options, including Visa, MasterCard, Discover, American Express, Klarna, and PayPal. Payment is processed when an order is submitted rather than waiting until the merchandise is shipped. Applicable taxes are determined according to the shipping destination and are added to the order total when required by local or regional regulations.

We make every effort to ensure that merchandise is prepared and delivered in satisfactory condition. If a customer receives an item that is damaged, defective, or otherwise does not meet reasonable expectations, customer support should be contacted so the situation can be reviewed. Depending on the circumstances, available resolutions may differ from one order to another. Each request is evaluated based on the details provided and the applicable policies.

Customer assistance is generally available Monday through Friday between 9:00 a.m. and 5:00 p.m. Mountain Time. Requests submitted outside regular operating hours are handled during the next available business day. Support inquiries are normally addressed in the order they are received. During particularly busy periods, response times may take as long as four business days. Customers are encouraged to provide complete order information when contacting support to help reduce unnecessary delays.

Personalized, customized, or made-to-order merchandise may be subject to different return conditions than standard products. Once production has begun, these items are generally considered final sale and cannot be returned or refunded unless they arrive damaged or have a manufacturing defect. Any such problem should be reported within seven days of delivery. Customers purchasing apparel should review the applicable sizing information before submitting an order, as minor measurement variations may occur during manufacturing.

Regular customer service operations may be interrupted on certain public holidays. These closures can include New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. Messages received while support is closed will be reviewed after normal operations resume and handled according to the order in which they were received.

Some merchandise may be offered for pre-order before the products are ready for immediate shipment. Payment for a pre-order is generally collected when the transaction is completed. Customers who need to cancel or make changes to a pre-order should contact support as soon as possible, since requests may become more difficult to process as fulfillment approaches. Estimated release and shipping dates are subject to change, and a revised estimate does not automatically qualify an order for a shipping refund.

Pre-order merchandise may have separate purchasing or shipping requirements. When applicable, these conditions will be communicated on the relevant product page. Orders containing both pre-order and currently available products may be held until all items are ready for fulfillment. Partial shipments are not generally provided unless specifically indicated.

Some products may also have quantity restrictions, including limits on the number of units that can be purchased by one household. These restrictions are intended to help maintain reasonable product availability and discourage bulk purchases for resale. Orders may be reviewed for compliance with applicable quantity limits. If an order exceeds a stated restriction or appears to be an attempt to bypass purchasing limitations, the order may be modified or canceled. Repeated attempts to circumvent these requirements may result in restrictions on future purchasing activity.

Promotional codes and special offers are available only during the periods specified for each promotion. Once an offer has expired, it cannot normally be applied to a new or existing purchase. Unless the applicable promotion states otherwise, only one discount code may be used per transaction, and separate promotional offers cannot be combined. Certain merchandise may be excluded, including gift cards, video games, collector editions, pre-order products, and items already offered at a reduced price.

Promotional discounts are not applied retroactively. If an item becomes less expensive after an order has been completed, the difference will not normally be refunded. Prices also are not adjusted to match lower prices offered by other retailers. Customers should review the current price and applicable promotional terms before completing checkout.

If a product price or promotional discount is displayed incorrectly because of a technical, administrative, or other error, the transaction may be reviewed and corrected. An incorrectly displayed price does not necessarily guarantee that an order will be fulfilled at the erroneous amount. Customers who encounter difficulties using a promotional code or believe an eligible discount has not been applied may contact support for assistance.

Technical assistance for games or software purchased through the store is not provided directly through general merchandise support. Customers experiencing technical problems with a game, application, software product, or related digital service should contact the appropriate developer or publisher through its designated support resources.

A store account is separate from accounts maintained by game developers, publishers, or other external platforms. Questions involving purchases, subscriptions, services, or accounts that were not completed through the store should be directed to the provider responsible for that particular service.

Respectful communication is expected in all interactions with customer support. Threatening, abusive, harassing, or otherwise inappropriate conduct toward support personnel is not acceptable. Where such behavior occurs, appropriate action may be taken, which can include canceling pending transactions or limiting future purchasing access. Maintaining professional communication helps provide a safe and productive environment for customers and support staff alike.

For questions about orders, payments, products, promotions, pre-orders, account concerns, or other store-related matters, customers may contact support at [email protected] or call 1-800-847-6255. Providing accurate order information and a clear explanation of the issue can help the support team review the request and provide the most relevant assistance.