Promotional discounts, special offers, and coupon codes are made available for a defined period of time and may only be used while the applicable promotion remains active. Each offer is subject to the terms communicated when it is introduced, including any stated expiration date, eligibility requirements, product restrictions, or other applicable conditions. Once a promotional offer or discount code reaches its expiration date, it can no longer be used toward a purchase. Expired codes will not be accepted at checkout, and customers should make sure that any available promotion is applied before the stated validity period ends.
If you believe a valid promotional offer should have been applied to your order but was not reflected during checkout, you may contact customer support for assistance. You can reach the support team by email at [email protected] or by phone at 1-800-847-6255. Please provide your order information and relevant promotion details when contacting support so that the request can be reviewed more efficiently. Promotional concerns are considered based on the circumstances of the individual order and the terms applicable to the offer.
Only one promotional discount or coupon code may be applied to a single transaction unless the specific promotion expressly states otherwise. Discount codes cannot generally be combined with other coupon codes, promotional offers, or similar discounts. Customers should review the terms of each offer before completing a purchase to determine whether the promotion can be used with other discounts or existing sale pricing.
Some products and purchases may not qualify for promotional discounts. Gift cards, for example, are not eligible for coupon discounts. Promotions may also be limited to particular products, collections, categories, or merchandise types. Certain items may be excluded entirely, while other offers may apply only to selected merchandise. Eligibility can differ from one promotion to another, so the terms presented with each individual offer should be reviewed carefully before attempting to use a discount.
Common exclusions may include video games, collector editions, pre-order products, items already offered at a reduced price, and other specially designated merchandise. These examples are provided for general guidance and do not represent every possible restriction. Additional exclusions may be introduced depending on the nature and purpose of a particular promotion. The applicable promotional terms at the time of purchase will determine whether a specific item qualifies.
Prices are not subject to matching with prices offered by other retailers. If another retailer advertises an identical or comparable product for a lower amount, the difference will not be automatically adjusted or refunded. Website pricing reflects the prices and promotional conditions available at the time an order is placed. Customers should review the current price and any available promotional terms before completing checkout.
Promotional pricing also does not apply retroactively. If a product is purchased at its regular price and the same product is discounted at a later date, the difference between the original purchase price and the subsequent promotional price will not be refunded. Likewise, when an item is purchased using a discount and its price is later reduced even further, an additional adjustment will not be provided. Price changes may occur as part of normal promotional activity, and later offers do not create an entitlement to a previous purchase adjustment.
If a promotional price, discount, or other offer is displayed or applied incorrectly because of a technical issue, administrative mistake, system error, or other unintended circumstance, the affected transaction may be reviewed and corrected. An incorrect promotional price does not necessarily establish an obligation to complete the purchase at that price. Depending on the circumstances, an order may be updated, the affected promotional amount may be removed, or the order may be canceled. Customers who have questions about an apparent pricing error can contact customer support for clarification.
Customers should carefully check their order summary before submitting a purchase. The final total should reflect the eligible promotional discount and any applicable exclusions. If a code is not accepted, the merchandise may not qualify, the promotion may have expired, or another condition may prevent the discount from being applied. Entering a code does not guarantee that the discount will be available unless all requirements associated with the promotion have been satisfied.
Customers may decide to cancel an existing order and place a new order when a new promotion becomes available. However, a new purchase is subject to the inventory and pricing conditions in effect at the time it is placed. Items that were available when the original order was submitted may no longer be in stock when a replacement order is attempted. Promotional periods can also create increased demand, meaning product availability may change quickly.
For questions about discount eligibility, promotional terms, pricing concerns, or an order affected by a promotion, customers can contact customer support at [email protected] or 1-800-847-6255. Support representatives can review the information provided and explain the applicable conditions. Customers are encouraged to review the specific terms accompanying each promotion before making a purchase, as individual offers may contain requirements or exclusions that differ from those of other promotions.